Terms of Service

Last updated: April 4, 2026

These Terms of Service ("Terms") govern your use of the Lustra mobile application ("App") operated by Lustra ("we," "our," or "us"). By creating an account or using the App, you agree to these Terms.

1. Medical Disclaimer

Important: Lustra is NOT a medical device and does NOT provide medical advice. The skin analysis, scores, and product recommendations provided by Lustra are for informational and educational purposes only.

The App's skin analysis features, including Lustra Scores, skin metric assessments, concern identification, and product recommendations, are generated using computer vision algorithms and artificial intelligence. These results:

Are not intended to diagnose, treat, cure, or prevent any skin condition or disease
Are not a substitute for professional dermatological examination, diagnosis, or treatment
Should not be relied upon as medical advice
May not be accurate for all skin types, conditions, or lighting environments

Always consult a qualified dermatologist or healthcare professional for medical advice regarding your skin health. If you experience adverse skin reactions, allergic responses, or other health concerns, seek medical attention immediately.

2. Eligibility

You must be at least 13 years old to use Lustra. If you are between 13 and 18 years old, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal information from children under 13.

3. Your Account

You are responsible for maintaining the security of your account credentials
You must provide accurate information during registration
You may not share your account with others or create multiple accounts
You can delete your account at any time from the App's Settings. Account deletion permanently removes all your data, including scan photos, analysis results, and routines

4. Acceptable Use

You agree not to:

Use the App for any illegal or unauthorized purpose
Attempt to reverse engineer, decompile, or disassemble the App or its algorithms
Upload photos of other people without their consent
Attempt to extract, scrape, or mine data from the App
Interfere with or disrupt the App's infrastructure
Use the App to collect information about other users
Violate any applicable laws or regulations while using the App

5. Your Content

Ownership

You retain full ownership of your personal data, including face photos, skin analysis results, and routine data. We do not claim ownership of your content.

License

By using the App, you grant us a limited, non-exclusive, non-transferable license to process, store, and display your content solely for the purpose of providing you with the App's services (skin analysis, progress tracking, and personalized recommendations). This license terminates when you delete your account.

6. Product Recommendations

The App may suggest skincare products based on your skin analysis results. These recommendations are generated algorithmically and do not constitute endorsements, prescriptions, or guarantees of effectiveness. We are not responsible for:

Adverse reactions to recommended products
Product availability, pricing, or quality
Accuracy of product information displayed in the App
Decisions you make based on product recommendations

Always patch-test new products and consult with a dermatologist if you have sensitive skin or known allergies.

7. Intellectual Property

The App, including its design, user interface, algorithms, analysis methods, text, graphics, and software, is owned by Lustra and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the App without our written permission.

8. Third-Party Services

The App integrates with third-party services including OpenAI (for text generation), Supabase (for data storage), and Expo (for push notifications). Your use of these services through our App is subject to their respective terms of service and privacy policies. We are not responsible for the practices or availability of third-party services.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Lustra is provided "as is" and "as available" without warranties of any kind, express or implied
We do not warrant that the App will be uninterrupted, error-free, or completely accurate
We are not liable for any skin reactions, allergic responses, or adverse effects resulting from following product recommendations or skin analysis suggestions
We are not liable for inaccuracy of AI-generated skin analysis scores or insights
Our total liability to you for any claims arising from your use of the App is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater

10. Indemnification

You agree to indemnify and hold harmless Lustra and its affiliates, officers, and employees from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the App.

11. Account Suspension & Termination

We may suspend or terminate your account if you violate these Terms
You may delete your account at any time from the App's Settings
Upon termination, your right to use the App ceases immediately
Data deletion following account termination is handled as described in our Privacy Policy

12. Dispute Resolution

Any disputes arising from these Terms or your use of the App will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the state of the App operator's principal place of business. You agree to waive your right to participate in class action lawsuits or class-wide arbitration.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the App or via push notification. Your continued use of Lustra after changes are posted constitutes acceptance of the updated Terms. If you disagree with any changes, you should discontinue use and delete your account.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any legal proceedings shall be conducted in the applicable courts within the jurisdiction of the App operator's principal place of business.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lustra regarding your use of the App.

17. Contact Us

If you have questions about these Terms, contact us at:

Email: lustraskincare2025@gmail.com

Website: lustraglobal.com